The below policies outline the obligations of the Hirer. By confirming a booking or invoice, making a booking retainer payment, or remitting funds, the Hirer acknowledges and accepts the terms of the Contract, stated by The Small Things Co.

HIRE PERIOD POLICY
The Hirer agrees to be charged the following per day charges for every day exceeding the 4 days of hire;
$75.00 + GST per day – hire under $200.00
$100.00 + GST per day – hire between $200.00 to $1000.00
$150.00 + GST per day – hire between $1000.00 to $1500.00
$200.00 + GST per day – hire over $1500.00
Examples of a 4-day hire: Thursday until Monday / Friday until Tuesday / Tuesday until Friday / Monday until Thursday

DAMAGE WAIVER POLICY
The damage waiver is a standard fee in the hiring industry aimed at covering minor damage to the stock. However, it does not extend to cover loss or negligence resulting in the item needing replacement or being written off. The specific dollar amount of the Hirer’s damage waiver can be located on the quote or invoice. The damage waiver is a nonrefundable amount. 

IRREPARABLE OR LOST ITEMS
The Hirer assumes full responsibility for the Equipment upon either the Hirer, a nominated venue, or a designated individual (including couriers, family members, friends, or others associated with the Hirer) taking possession of the Equipment, whether through Customer Pickup, Customer Return, Delivery, Collection, Bump In or Bump Out by The Small Things Co. This responsibility extends until the Equipment is returned by the Customer or Collected by The Small Things Co. Any individual acting on behalf of the Hirer assures The Small Things Co that they possess the authority to enter into this Contract on behalf of the Hirer. In cases where the Hirer consists of more than one person (e.g., a wedding couple), each person assumes joint liability. By confirming a booking or invoice, making a booking retainer payment, or remitting funds, the Hirer acknowledges and accepts the terms of the Contract. In the case that items are not returned or damaged beyond repair, the hirer will be invoiced for the cost of replacement of the item. The Small Things Co will endeavor to contact the hirer within 7 days of the hire completion and will allow 14 days from issue to allow the damages to be paid. 

CUSTOMER PICKUP AND/OR CUSTOMER RETURN POLICY
The Customer Pickup and Customer Return timings listed on the invoice are binding.
The Small Things Co will not accept pickups or returns outside of these timings.

DELIVERY AND/OR COLLECTION POLICY
Unless otherwise stated, our Delivery and Collection fees do not include set up or pack down of our hire items. Set up and pack down costings fall under our hire styling package which includes delivery and collection. The Hirer agrees to pay additional fees for hire Collections by The Small Things Co that are not packed up and ready to go upon our arrival for collection.

ITEM PACKAGING, BUBBLEWRAP, AND COMPANY BRANDED BOX POLICY
The hirer agrees to return all items in the original packaging, bubble wrap, and company-branded boxes. Failing to do so will incur replacement fees. In the case that packaging is not returned or is damaged beyond repair, the hirer will be invoiced for the cost of replacement of the item. The Small Things Co will endeavour to contact the hirer within 7 days of the hire completion and will allow 14 days from issue to allow the damages to be paid. 

CLEANING POLICY
Customers who purchase and use our Pillar, Dinner, Taper, and/or Tealight Candles are not subject to any cleaning fees, even if the items return dirty with wax.
Customers who opt to use their own candles are subject to a cleaning fee of $100.00 if the items return dirty with any wax and/or wax residue. Stylists and Event Hire Companies who opt to use their own candles (Hueseeka or other), will not be charged a cleaning fee of $100.00 but instead, will be subject to a nonrefundable Industry Candle Usage surcharge of $30.00 + GST. 

PROVISION OF HIRE ITEM POLICY
In the case of stock quantity damage or reduction from other hire orders prior to your event date, The Small Things Co reserves the right to reduce the Hirer’s stock quantities and make any relevant changes. The Hirer will receive appropriate notice in the event of this occurring.

PAYMENT POLICY
By confirming a booking or invoice, making a booking retainer payment, or remitting funds, the Hirer acknowledges and accepts the terms of the Contract, stated by The Small Things Co. The 30% booking fee deposit is due within 5 days of the invoice being sent. The invoice is not secured until the 30% booking fee deposit is received. The remaining 70% balance of the invoice is due 14 days prior to the event date.

REFUND POLICY
The 30% booking fee deposit is nonrefundable. The 70% remaining balance of the invoice is due 14 days before the event date. No deductions can be made within the 14 day period prior to the event date. A deduction of an item/s can only be removed from the invoice prior to the 14 day period prior to the event date. Items can be added to an invoice right up until the day of your event. No refunds are permitted within 14 days of your event date.

PANDEMIC POLICY
In the event that government restrictions are enforced (locally or interstate), an 18 month credit is placed on the invoice and the already paid amount can be used towards that credit for your postponed event. As per our refund policy, no refunds are available on the booking fee deposit amount which is 30% of the total invoice.