WHERE ARE YOU LOCATED?
Our Abbotsford, Victoria showroom is located at 386 Johnston Street, Abbotsford, Victoria, 3067
Our Abbotsford, Victoria warehouse is located at 386 Little Turner Street, Abbotsford, Victoria 3067
Our Queensland hub is by Appointment only

WHAT ARE YOUR OPENING HOURS?
Victoria Warehouse: Monday, Tuesday, Thursday & Friday | 9:00am – 4:00pm
(Closed Wednesdays, Weekends & All Public Holidays)
Victoria Showroom: Monday, Tuesday, Wednesday, Thursday & Friday | By Appointment Only
Queensland: Monday, Tuesday, Wednesday, Thursday, Friday & Saturday | By Appointment Only

IS THERE A HIRE MINIMUM ORDER AMOUNT?
Our minimum decor hire amount is $100.00

WHAT AREA DO YOU SERVICE?
Victoria: Melbourne, Yarra Valley, Mornington Peninsula, Gippsland, Geelong, Surf Coast, Daylesford, North East Victoria
Queensland: Gold Coast, Brisbane, the Sunshine Coast, Noosa & the Whitsundays

DO YOU SERVICE INTERSTATE? 
Our Event Styling services are available across the state of Victoria, Queensland, Interstate & Internationally.
Our Decor Hire services are available ONLY within Victoria. 

WHAT IS THE HIRE DURATION LENGTH?
The Hirer agrees to be charged the following per day charges for every day exceeding the 4 days of hire; 
$75.00 + GST per day – hire under $200.00
$100.00 + GST per day – hire between $200.00 to $1000.00
$150.00 + GST per day – hire between $1000.00 to $1500.00
$200.00 + GST per day – hire over $1500.00
Examples of a 4-day hire: Thursday until Monday / Friday until Tuesday / Tuesday until Friday / Monday until Thursday

DO YOU HAVE A CLEANING POLICY?
Customers who purchase and use our Pillar, Dinner, Taper, and/or Tealight Candles are not subject to any cleaning fees, even if the items return dirty with wax. Customers who opt to use their own candles are subject to a cleaning fee of $100.00 if the items return dirty with any wax and/or wax residue. Stylists and Event Hire Companies who opt to use their own candles (Hueseeka or other), will not be charged a cleaning fee of $100.00 but instead, will be subject to a nonrefundable Industry Candle Usage surcharge of $30.00 + GST. 

WHAT ARE YOUR PAYMENT POLICIES?
By confirming a booking or invoice, making a booking retainer payment, or remitting funds, the Hirer acknowledges and accepts the terms of the Contract, stated by The Small Things Co. The 30% booking fee deposit is due within 5 days of the invoice being sent. The invoice is not secured until the 30% booking fee deposit is received. The remaining 70% balance of the invoice is due 14 days prior to the event date.

ANY ADDITIONAL FEES AND CHARGES?
Delivery and/or Collection; 
Delivery and/or Collection fees are quoted based on the information input on your Wishlist. Our minimum delivery and/or collection fees are $200.00.

Damage Waiver;
The damage waiver is a standard fee in the hiring industry aimed at covering minor damage to the stock. However, it does not extend to cover loss or negligence resulting in the item needing replacement or being written off. The specific dollar amount of the Hirer’s damage waiver can be located on the quote or invoice. The damage waiver is a nonrefundable amount. 

Irreparable or Lost Items;
The Hirer assumes full responsibility for the Equipment upon either the Hirer, a nominated venue, or a designated individual (including couriers, family members, friends, or others associated with the Hirer) taking possession of the Equipment, whether through Customer Pickup, Customer Return, Delivery, Collection, Bump In or Bump Out by The Small Things Co. This responsibility extends until the Equipment is returned by the Customer or Collected by The Small Things Co. Any individual acting on behalf of the Hirer assures The Small Things Co that they possess the authority to enter into this Contract on behalf of the Hirer. In cases where the Hirer consists of more than one person (e.g., a wedding couple), each person assumes joint liability. By confirming a booking or invoice, making a booking retainer payment, or remitting funds, the Hirer acknowledges and accepts the terms of the Contract. In the case that items are not returned or damaged beyond repair, the hirer will be invoiced for the cost of replacement of the item. The Small Things Co will endeavor to contact the hirer within 7 days of the hire completion and will allow 14 days from issue to allow the damages to be paid. 

WHAT IS YOUR REFUND POLICY?
The 30% booking fee deposit is nonrefundable. The 70% remaining balance of the invoice is due 14 days before the event date. No deductions can be made within the 14 day period prior to the event date. A deduction of an item/s can only be removed from the invoice prior to the 14 day period prior to the event date. Items can be added to an invoice right up until the day of your event. No refunds are permitted within 14 days of your event date.

DO YOU HAVE A PANDEMIC POLICY?
In the event that a sudden change in restrictions occurs (locally or interstate) prior to your event, an 18-month credit is placed on the invoice and the already paid amount can be used towards that credit for your rescheduled event. As per our refund policy, no refunds are available on the booking fee deposit amount which is 30% of the total invoice.

DISCLAIMER
Please note that our hire items are not brand new when you hire them. We will always endeavor to have the items in their best possible condition when they are given to you, but some may have slight wear and tear on them.